Privacy Policy Page

This Privacy Policy outlines how Hamaab (“we”, “our”, “us”) collects, uses, stores, and protects personal information obtained through Hamaab.com. By accessing or using our online shopping platform, you agree to the data practices described in this Policy. This Privacy Policy is designed to align with standard e-commerce practices and customer data protection requirements in Pakistan.

1. Information We Collect

We collect the following information to operate our e-commerce services, fulfill customer orders, and maintain secure online shopping on Hamaab.com:

a. Personal Information Provided by You

• Full Name

• Phone Number

• Email Address

• Shipping Address

• Billing Address (where applicable)

b. Order & Transaction Information

• Products purchased

• Selected payment method

• Order history

• Delivery and logistic details

c. Device & Browsing Information

Automatically collected when you visit the website:

• IP address

• Browser type

• Device type

• Pages viewed

• Time spent on the website

• Cookies and tracking identifiers

d. Payment Information

We do not store complete payment details.
All payments are securely processed through trusted third-party payment gateways commonly used in Pakistan’s e-commerce industry.

2. How We Use Your Information

Your information is used solely for legitimate business purposes, which include:

• Processing and delivering customer orders

• Verifying and securing payments

• Sending order confirmations and delivery updates

• Providing customer support

• Improving website functionality and user experience

• Detecting and preventing fraudulent activity

• Running marketing and retargeting campaigns (where user consent applies)

These practices help ensure a secure and reliable online shopping experience on Hamaab.com.

3. Cookies and Tracking Technologies

Hamaab.com uses cookies and similar technologies to enhance the browsing experience for users. Cookies help us:

• Improve website performance

• Understand website traffic and user behavior

• Personalize shopping recommendations

• Support advertising and analytics functions

Users may disable cookies through browser settings, although certain features of our e-commerce store may not function properly afterward.

4. Third-Party Sharing

We do not sell or rent customer data.
However, information may be shared with verified third-party service providers to ensure smooth order processing:

a. Logistics & Shipping Partners

Used solely to deliver your orders through operational couriers such as:

• TCS

• Leopard Courier

• Other registered delivery services

b. Payment Processors

Used for secure transaction handling, including:

• COD collection partners

• Bank payment gateways

• Easypaisa / JazzCash processing partners

c. Analytics & Advertising Tools

Used to enhance performance and marketing quality:

• Google Analytics

• Facebook Pixel

• Other industry-standard tracking tools

These partners operate under their own privacy policies.

5. Data Security

To maintain secure online shopping in Pakistan, we apply strict technical and administrative measures, including:

• Encrypted data transmission

• Secure servers and protected networks

• Restricted internal access

• Continuous monitoring of account activity

While we follow industry-standard protocols, complete online security cannot be guaranteed.

6. Data Retention

We retain customer information only as long as required to:

• Process and complete orders

• Comply with legal and financial regulations

• Improve customer experience and website performance

Customers may request correction or deletion of their data at any time.

7. Your Rights as a User

Users of Hamaab.com have the right to:

• Access the personal information stored by us

• Update or correct their data

• Request removal of personal information

• Opt out of promotional and marketing communications

• Request details regarding data usage practices

You may exercise any of these rights by contacting our support team.

8. Children’s Privacy

Hamaab.com is intended for users aged 18 and above.
We do not knowingly collect personal data from individuals under the age of 18.

9. Contact Information

For questions, concerns, or data-related requests, you may contact our support team at any time:

Email:
hamaabcontact@gmail.com

Customer service and order assistance are available 24/7.